Warranty & Return Policy
Last Updated: [4/13/2026]
At ASIC Miners, we are committed to delivering high-quality cryptocurrency mining equipment and reliable customer support. Please read our Warranty & Return Policy carefully before making a purchase.
1. Warranty Coverage
All products sold on asicminers.org are covered by a manufacturer-backed warranty, typically ranging from 6 to 12 months, depending on the brand and model.
What is Covered
The warranty covers:
- Manufacturing defects in hardware components
- Malfunction under normal operating conditions
- Faulty parts such as hash boards, control boards, or power supply units
During the warranty period, defective units may be:
- Repaired, or
- Replaced with an equivalent or newer model
2. Warranty Exclusions
The warranty does not cover:
- Damage caused by improper installation or usage
- Electrical issues (power surges, incorrect voltage, unstable power supply)
- Overclocking or unauthorized firmware modifications
- Physical damage (water, dust, corrosion, impact)
- Repairs or modifications by unauthorized technicians
- Normal wear and tear
Warranty may be void if the product is operated outside manufacturer guidelines.
3. Warranty Claim Process
To initiate a warranty claim:
- Contact us at info@asicminers.ord within the warranty period
- Provide:
- Order number
- Product model and serial number
- Detailed description of the issue
- Photos or videos showing the defect
- Our technical team will assess the issue and provide troubleshooting steps
- If confirmed defective, you will receive return/repair instructions
Some manufacturers (e.g., Bitmain, MicroBT) may require direct warranty handling. We will guide you through the process.
4. Shipping Responsibility (Warranty)
- Customers are responsible for return shipping costs to the repair center
- We cover shipping costs for sending repaired/replacement units back (if applicable)
- Customers assume risk for damage during return transit unless insured
5. Returns & Refund Policy
All Sales Are Final
Due to the volatile nature and rapid depreciation of cryptocurrency mining hardware:
- We do NOT accept returns or refunds after delivery
- Please verify specifications, profitability, and power requirements before purchase
6. DOA (Dead on Arrival) / Defective Units
We only accept replacements under the following conditions:
- Product is defective upon arrival
- You notify us within 14 days of delivery
- You provide clear unboxing video or proof of defect
Once verified:
- We will offer a replacement or repair, not a refund
7. Order Cancellation
- Orders can only be canceled before shipment
- Once shipped, cancellation is not possible
- Refunds (if approved) will exclude transaction fees, shipping, and processing costs
8. Non-Refundable Situations
We do NOT provide refunds for:
- Mining performance dissatisfaction (e.g., ROI, hash rate expectations)
- Cryptocurrency price fluctuations or network difficulty changes
- Delays caused by shipping carriers, customs, or force majeure events
9. Used / Refurbished Equipment
- Used or refurbished miners may have limited or no manufacturer warranty
- Warranty (if any) will be clearly stated on the product page
- All used units are tested before shipment
10. Technical Support
We provide lifetime technical support for all customers, including:
- Setup assistance
- Firmware guidance
- Troubleshooting help
11. Limitation of Liability
ASIC Miners shall not be held liable for:
- Loss of mining revenue or profits
- Downtime or operational interruptions
- Indirect or consequential damages
12. Policy Updates
We reserve the right to update this policy at any time without prior notice. Continued use of our website constitutes acceptance of these terms.
Important Notice
Cryptocurrency mining hardware is a specialized, high-risk investment product. By purchasing from us, you acknowledge and accept all risks associated with mining operations.
13. Contact Us
For support or warranty claims:
Email: info@asicminers.org
Website: https://asicminers.org
